Monday,  July 13^th

9:00 AM                    Golf Outing ~ Kayak Point
4:00 PM                    Conference Registration till 6:00 PM
6:00 PM                    Welcome Reception/ Golf Awards Tulalip Casino Resort

Tuesday,  July 14^th
(All functions will take place at Tulalip Casino Resort)

8:00 AM                    Conference Registration
9:00 AM                    Opening Session

10:30 AM                  Breakout Sessions
                                             NIGC Relationships: Meet the New Commissioners
                                             This is your opportunity to meet the new commissioners and learn the facts.
                                             Player Club Database:  In-house or Outsourcing?
                                             Should your player database be maintained in-house or outsourced? Hear from
                                             a panel of experts about the pros and cons of in-house v. outsourcing the maintenance
                                             of this important information.

 NOON                    Luncheon ~ Salmon Dinner

1:30 PM                  Breakout Sessions
                                             Obama Administration:  Opportunities for Indian Country
                                             With a change of administration comes a new set of policies. This panel will discuss the
                                             changes and opportunities to come with the Obama administration.
                                             HR: Communicating the Right Message During Turbulent Times
                                             Communication is critical to keeping employees happy.  This session looks at ways your casino
                                             can keep employees in the loop on issues affecting your property.
                                             Surveillance:  Who’s in Control? Tribal Gaming or Casino Operations?
                                             Which approach brings the best results, and how do you decide?  You’ll hear both sides of the
                                             Issue to help guide your planning process.
                                             Customer Service:  New Realities in Today’s Environment
                                             In an uncertain economy how do you keep customers happy and keep them coming back?
                                             Explore the best practices to ensure high customer satisfaction is high. 

3:00 PM                    Breakout Sessions
                                             Regional Commerce Panel: OR, WA, MT, ID  
                                             Assessment of the current economic downturn and how it will affect regional commerce will be
                                             presented by representatives from each state.
                                             The Gaming Floor in Today’s Market: Everything from Layout to Pit Operations
                                             To maintain profits, each gaming area (slots, table games, poker) must let the customer feel
                                             comfortable. This session examines how to improve the customer’s environment.
                                             F&B:  How F&B Can Be a Critical Factor in Attracting Customers to Your Property
                                             There are many ways to get customers in the door. Panelists will discuss how savvy F&B choices
                                             can improve your odds.
                                             Customer Expectations: When to Give the Customer What They Want and When to Take a Stand
                                             As economic times get more challenging, it seems the customers get more demanding.
                                             How do you  satisfy the customer and not break the bank?

4:00 PM                    Trade Show Opens
4:30 PM                    Opening Reception

Wednesday,  July 15^th

9:00 AM                    Breakout Sessions
                                            Economic Diversity: Beyond the Casino
                                            Hotels, golf, retail, parks and recreation – it all adds up. This panel explores the many
                                            ways to diversify tribal development efforts, on and off the reservation.
                                            Regulators Roundtable: Compliance Issues
                                            What are the critical regulatory issues today? This session allows you to hear the latest news
                                            and gives you an opportunity to give your input.
                                            Slot Directors Discussion: Cross-Compatibility
                                            Many video slot systems can work in conjunction with compatible systems.  Slot directors
                                            will discuss cross-compatibility and how to use it to your advantage.
                                            Celebrate Winners: Personalizing the Gaming Experience
                                            In the past, winners were greeted by a symphony of bells and whistles. How do we bring
                                            that excitement back to the gaming floor and provide a genuine thrill for the winners?

 10:00 AM                 Trade Show Opens

 11:00 AM                 Breakout Sessions
                                            Land Into Trust : Post-Carcieri Decision 
                                            How does this decision affect Indian country and what does it mean for the future of
                                            putting land into trust?
                                            OSHA and Facilities Licensing
                                            Make sure your operation is in compliance with NEPA and facilities licensing.
                                            F&B: Creating Entertainment with Nightclubs and Bars
                                            Casino nightclubs and bars can greatly increase the identity and excitement of your facility.
                                            This breakout  explores what types of entertainment bring in the gaming players and how
                                            to make your nightclub the hottest in town
                                            Casino Managers/Operations: Motivating, Reassuring and Encouraging Employees
                                            In these challenging times, Managers are in a strong position to help increase your bottom
                                            line. This session is all about techniques and tips designed to help managers lead and stay
                                           motivated.

1:00 PM                    Luncheon

2:15 PM                    Breakout Sessions
                                           Cash Security, Surveillance, Compliance, Cage and Soft Count
                                           With the new video lottery machines accepting cash, your operation needs procedues in
                                           place to protect your assets in all these areas.
                                           IT:  Managing Your Domain
                                           IT is a vital part of all casino areas. Your facility needs a comprehensive plan for ensuring
                                           efficiency and security.
                                           How to Market your Charitable Giving
                                           Tribes engage in a tremendous amount of charitable giving. Learn the most effective methods
                                           to get the message out in a positive way.
                                           Labor; The Check Card  and the EFCA Bill
                                           Will the Employee Free Choice Act (EFCA) pass Congress, and if so, what will it mean for tribes
                                           and casinos?