Tuesday,  February 16  -  Gaming Commission Roles and  Responsibilities

8:30 AM     Welcome and Introductions
8:45 AM     A Brief History of IGRA
10:15 AM   Break
10:30 AM   The Purpose of A Gaming Commission per Your Gaming Ordinance
11:30 AM   Defining Roles and Responsibilities of a Gaming Commission
                                Different Gaming Commission Structures and Approaches
Noon           Lunch (provided)
1:00 PM      Roles, Cont’d.
2:30 PM      Break
2:45 PM      Group Definition of Roles Exercise
3:30 PM      Budgeting for a Gaming Commission
5:00 PM      Session Wrap Up

Wednesday, February 17  -  Surveillance Training from the Ground Up

An In- depth session for surveillance officers, covering all aspects of surveillance methods,
suspicious activity and reporting procedures

8:30 AM     Continental Breakfast
9:00 AM     Welcome and Introductions
9:00 AM     Overall Casino Surveillance Policy and Procedures
                                Role and Responsibilities of a Surveillance Officer and Standards
10:15 AM   Break
10:30 AM   Reporting and Recording Procedures for the Surveillance Department
NOON        Lunch (provided)
1:00 PM     How to Detect Suspicious Activity
2:15 PM     Break
2:30 PM     Communication between the Departments
4:30 PM     Seminar e

Ends

Thursday,  February 18  -  Security Training from the Ground Up

An In- depth session for security officers, covering all aspects of a security officers job.

9:00 AM     Welcome and Introductions
9:00 AM     Overall Casino Security Policy and Procedures
                                Role and Responsibilities of a Security Officer and Standards
                                Define Areas for Security  Needs
10:15 AM   Break
10:30 AM   Reporting Procedures for the Security Department
NOON        Lunch (provided)
1:00 PM     Liability/Risk Management Issues for the Security Department
                                Medical Management and Reporting
2:15 PM     Break
2:30 PM     Communication and Customer Service for Security
4:30 PM     Seminar ends