AGENDA

Monday, August 16, 2010

8:00 AM      Attendee Registration
9:00 AM      Opening Remarks
9:45 AM      National and Regional Updates

10:30 AM      Breakout Sessions
                 Internet Gaming:  The Next Frontier
                     What is the impact and where do we go from here? 
                     Internal/External Audits The Importance of Both 
                     Each casino needs both an internal and external audit. Hear why
                     and how both benefit the casino.

NOON         Lunch

1:30 PM      Breakout Sessions (3 sessions)
                    Tourism and Tribes:  With a shortage of discretionary income,
                     how can tribes bring tourism to the casino/resort as well as the tribes?
                     Tribal-State Relations: New Mexico State Tribal Collaboration Act
                     Now more than ever states and tribes need to work together on joint 
                     projects.  Panelists will talk about this historic act.
                     Casino and Management:
                     Please come and hear about the latest concerns that management
                 has concerning  a smooth running casino floor and operations.

3:00 PM      Breakout Sessions
                     Security and Surveillance: Best Practices
                     You must have an effective security & surveillance system in place
                     to  protect your assets. Learn how to have the best standards & practices. 
                     Elections in 2010. With a wide open governors race in New Mexico how
                    do tribes organize to make the best impact.
                     Staffing the Casino with the “Right” Help
                     How do casinos find and recruit the right worker for the right job? 

4:00 PM      Expo Opens

Tuesday, August 17, 2010

9:00 AM      Breakout Sessions
                     NIGC:   A New Direction
                     We have 3 new commissioners at NIGC - what does this mean for the future
                     and what do they see as potential policy changes? 
                     Casino Tourism and Marketing
                     Are you capturing the tourists and their money?  Find out new marketing
                    techniques to lure the tourist to your casino.
                     Problem Gambling:
                     Is problem gambling on the rise?  Hear the latest facts on problem 
                    gambling and get help with your program.

11:15 AM    Breakout Sessions
                     HR:  Grievances and Best Employment Code of  Ethics
                     Should there be a code of  ethics for employees and how should that
                    be handled during the grievance process?
                     Resort and Tourism: Design on a Budget
                     Bringing in new players is critical to your success.  How do you keep
                    your design fresh and the budget under control in these challenging times?
                     Branding your Casino in the Cyberworld: 
                     Twitter and Facebook are just some of the ways to cyber market 
                    your  casino.  How do you use these and other new cyber tools to brand
                     and keep your casino consistent?

12:30 PM     Lunch on the Expo Floor
2:00 PM      Ice Cream Break and Prizes on Expo Floor

3:00 PM      Breakout Sessions
                  Casino Funding
                 Funding for expansion and new developments.   How do you go about getting
                 financing in the current market?
                     Customers Always Come first
                    Yes, but you’re also running a business.  Learn to balance customer
                    needs with casino/resort needs so that everybody wins. 
                  Player Tracking
                    There are a variety of new developments in player tracking.  How
                   can your facility use those developments to increase tourism traffic?
                  
Wednesday,  August, 18, 2010

8:00 AM      Golf  Outing ~ Sandia Championship Golf Course
Noon          Lunch and Awards